Terms and Conditions

Acceptance of the CGV

The placing of an order implies the prior acceptance of these conditions by the Customer. To demonstrate this acceptance, the Customer by validating his order and clicking on the button “Validate my order”. As a result of this action, the Customer:

  • Declares and acknowledges having perfect knowledge of these conditions,
  • Expressly accepts the said conditions.

No order can be placed on the Site without this prior acceptance.


Scope of the sales offer

The sale offer proposed on the Site is exclusively intended for:

  • In the territory of Metropolitan France as well as in all countries.
  • And to natural persons with the capacity to contract and acting in the context of a non-professional activity.

By placing an order, the Customer declares that he meets these conditions and in particular that he does not make purchases on the Site with the aim of reselling them in the usual way or in the context of a professional activity.

The offer appearing on the Site as well as these general conditions are only available in French, English and Spanish.

Customer identification and registration

Downloadable Products

Before any purchase of digital PDF, the Customer must check that the format and the protection are compatible with its medium and its reading application. No refund or exchange will be possible in case of error. The Client undertakes to respect the rights of the authors, performers and publishers of the digital PDF and not to circumvent them.
Otherwise, any use outside the defined framework exposes the Customer to legal, civil or criminal proceedings under the legal and regulatory provisions in force.

 Product Prices


The prices displayed on the Site are indicated in euros (€) all French taxes included (VAT and all other applicable taxes)

The Seller reserves the right to modify its prices, and more generally its conditions of sale, at any time. The price and conditions applicable to the order are those in force when the Customer validates the order.


  • By  Stripe: In the event of payment by Stripe, the conditions of use of Stripe are applied.
    Stripe payment is not applicable to items out of stock or pre-order, the retention period of the imprint does not allow payment to be made beyond a period of 7 days.
  • By PayPal: If you pay by PayPal, please check their specific conditions.

12.5 Exclusion of the right of withdrawal

Under Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

  • The supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal;
  • Supply of digital content not supplied on a material medium, the execution of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

Thus, in particular, purchases of downloads of digital content and dematerialized products and services are excluded from the benefit of the right of withdrawal.

Customer service via the contact us link on the mal de dos.com website


In accordance with the regulations in force, the Seller is not liable in the event of non-execution of the order attributable to the Customer, to the unforeseeable and insurmountable event of a third party, or to a case of force majeure.

Protection of personal data

The Seller is involved in the protection of personal data and undertakes to ensure the best level of protection of personal data in accordance with the Data Protection Act and European regulations relating to the protection of personal data.

Applicable law – disputes – complaints – mediation

All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, are subject to the rules of French law. In the event of a dispute, the French courts will have sole jurisdiction.