Privacy Policy

Who is in charge of the treatment ?

Jacques Cukier

When are my data collected?

We collect personal data when you carry out transactions, use our services or communicate with us and in particular:

  • When you make purchases on our website
  • When you subscribe to or use any of our services on any of our websites
  • When you create a bad-back-never-again customer account
  • When you browse our websites
  • When you contact our Customer Service

In any case, we take care to inform you on each website or medium concerned of the existence of a collection of your data and to obtain your consent, if necessary.

What data and why?

  • Identification or “identity” data such as surname, first name, IP address, your contact details (email, telephone, etc.) which represent data relating to your purchase transactions and the performance of services such as your order history.

Depending on their purpose, these data are collected either because you agree to communicate them to us, or because they are necessary for the performance of our contracts or our services, or also because they meet a legal obligation. .

How long are my data kept?

In accordance with the legislation and regulations in force, your data is kept for the duration strictly necessary for the purposes pursued as described above. For the following purposes:

  • Ordered
  • Delivery
  • Billing
  • After sales service
  • Order tracking information
  • Customer Accounting

The retention period for customer data by contractual obligations is 10 years for accounting data and purchase history.

To whom are my data transmitted?

On the website, we do not sell or market your data.

What are my rights over my personal data and how can I manage them?

In accordance with the Data Protection Act and European regulations on the protection of personal data, you have rights over the data concerning you.

Right of rectification and erasure of data
You can request the rectification of your data when they are inaccurate or incomplete. You naturally have the option of modifying your data in your “My account” space, under My personal information. You can request the erasure of your data in certain situations, for example when you have objected to the processing or when the data is no longer necessary with regard to the purposes for which they were collected.

 How to manage your rights via your account?

If you have a back account, you can manage your privacy settings at any time and also update your data whenever you want.

What cookies are used and how to manage them?

What is a cookie ?

A cookie is a small file placed by a company on your computer (as well as tablet or smartphone) which allows information to be recorded.

In general, 2 types of cookies are likely to be used by us:

  • Functional cookies: these cookies are essential for your navigation and allow you to use the main functionalities of the site such as managing your basket or maintaining your identification throughout your navigation. They are based on our legitimate interest in ensuring the proper functioning of our services. In case of deactivation, navigation on the site will be degraded.
  • Personalization cookies: these cookies allow you to visit the site in a personalized way, according to your previous visits, your purchases, etc. You will quickly find the offers that suit you best.